F.A.Q

How do I place an order?

Visit the SHOP tab on our website to order and pay online.

Choose your date, pickup or delivery, and time window using the "CHANGE" button at the top of your screen.

Confirm the details on the final screen before you check out.

Can I walk in and buy something?

No. All orders must be placed online in advance. We do not accept walk-ins. If
you need something outside of the posted order windows, contact us to ask about availability. Additional fees may apply.

How far in advance should I place my order?

We recommend ordering 5–7 days in advance. Last-minute orders (even day-before) may be accepted depending on availability—reach out to ask!

Can I order seasonal or limited edition boxes?

Yes! These must be preordered and are only available for pickup on specified
dates.

Do you offer rush orders?

Sometimes, yes. For next-day or short-notice orders, please reach out
directly—we’ll do our best to help!

Can I customize my box?

Our creations are seasonally curated, not fully custom.

If you have dislikes or specific requests, include them in your order notes—we’ll do our best to accommodate. Some substitutions may include a small
additional fee.

Where and when can I pick up my order?

Pickup is at Shady Lane Tea Room on Wednesdays, Thursdays and Fridays, 12:00–5:00 pm, and Saturdays from 11:00 am – 2:00 pm.  Contact us for pick ups outside these pick up windows.

Pickup times must be selected at checkout. Missed pickups are non-refundable and cannot be rescheduled.

When is delivery available?

Delivery within Brandon is offered on Tuesdays and Thursdays and is subject to availability.

Brandon Delivery Fee: $10

Choose delivery at checkout and select your date and time window.

You’ll get a text with your delivery details.

Contact us for deliveries outside these delivery windows.

What happens if no one is home for the delivery?

We’ll leave the order at your doorstep. We are not responsible for unattended
boxes. If you have a specific request or concern, contact us before ordering.

How long will my board/box stay fresh?

Boards / boxes are best enjoyed the same day as pickup or delivery. They can be refrigerated and enjoyed within 24–48 hours.

Can I store my board/ box in the fridge?

Yes! Wrap your board tightly and store in the fridge or simply close the box to store.

Remove crackers or crunchy items before refrigerating to keep them crisp.

Take the board out 30 minutes before serving to bring meats and cheeses to room temperature.

How long can I leave my board out?

No more than 2 hours at room temperature. After that, perishable items should be discarded.

How should I serve the board / box?

Simply open the box and it is ready for serving.

Keep dips/spreads separate to avoid soaking.

Can I include a personal note with my order?

Yes! You can add a handwritten message card at checkout. We also offer themed toppers (birthday, baby shower, etc.) as add-ons.

WHAT’S INCLUDED

What’s in each board or box?

Each one is uniquely curated and includes a mix of cheeses, cured meats, and seasonal accompaniments like:

Fresh/dried fruit

Nuts

Artisan jam

Crackers (on the side)

Can I choose my own cheeses or meats?

Not directly. Our team hand-selects items based on season and availability. You can share any dislikes or dietary needs in the order notes, and we’ll do our best to accommodate.

Do all orders include crackers?

Yes. Each order comes with crackers. You can add extra crackers or gluten-free options at checkout.

Do you offer vegetarian or pork-free options?

Yes! We can create cheese-only boards by omitting meats.

We offer pork alternatives like turkey or beef salami (subject to availability and an added charge).

Gluten-Free Option:

Crackers: Regular crackers are swapped for gluten-free crackers, which you can request during checkout. These are subject to availability, so it's best to include the request clearly in your order notes.

Cheeses, Meats, and Accoutrements: Most cheeses and cured meats are naturally gluten-free, and the boards will still include items like:

Artisan cheeses

Cured meats (pork-free or vegetarian options available upon request)

Fresh and dried fruits

Nuts (note any allergies)

Jams, spreads, and pickled items (all checked to be gluten-free when possible)

Important Notes:

Boards are made in a kitchen that is not 100% gluten-free, so while they can be made without gluten-containing ingredients, cross-contamination is possible.

Be sure to note Celiac or severe gluten sensitivity specifically when placing
your order so the team can take extra care.

 Can you accommodate allergies?

We do our best to accommodate allergies and restrictions.

However, we do not operate in a nut-free or gluten-free facility, so cross-contamination is possible. Please use discretion if you have severe
allergies.

Do you offer catering for parties or weddings?

For catering and meals, please contact Shady Lane Tea Room directly.

Do you set up at events?

Most of our event boxes are designed for easy self-setup.

If you’d like us to provide setup or a custom display, reach out for a quote.
Availability is limited.

Do you take custom requests for events?

Absolutely—we love being part of your special moments. Use the CONTACT
link on our site to tell us more about your event.

What if I’m ordering for a corporate group?. Submit the corporate
inquiry form on our site or email us at info@shadylanecharcuterie.ca for
more info.

What’s your cancellation policy?

Cancel 48+ hours in advance for a full refund.

Cancellations with less than 48 hours' notice are non-refundable.

Can I change my order after it's placed?

We cannot guarantee that post-order changes can be made. If you need a change, contact us right away, and we’ll try our best.